If you're talking with your domain name provider support. (Step by Step)
Change your A-Record IP Address to 220.127.116.11
If you bought your domain name through Earthgrid Domains simply call our 24/7 domain support hotline at 1-480-624-2500 . Your will need your customer number. This is a number that is on your domain receipt that was emailed to you when you purchased your domain name and tell them the following:
I have a domain name with you. I need help changing the A-Record to a different IP address and set the DNS to the parked servers. Can you help me with this?
Once they get you to the right section and they understand what you need, they will ask you - What IP address would you like your domain to point to?
After you've set these numbers in your domain name, there is one more step you need to do:
You need to make sure your credit card is current on an active subscription in order for your website to be 'seen' on the Internet.
Once you have chosen a subscription plan, your website may be displayed under a domain you own. This will make all pages visible under your domain name and search indexed there as well.
File your domain name(s) under My Domain in Site Properties
Your website will be up within 15 minutes normally. Be sure to close and re-open your browser to test your domain name.
If you need step-by-step instructions - please watch the video above. Thank you.
If you are unable to access your account or would like us to do the changes for you, please tell us more about yourself and your business and someone from our team will reach out to you.
NOTE: your website is always additionally located at www.earthgrid.com/yourusername whether you are a customer, free trial, or free personal site. When calling our support department at 1-800-557-0212 your agent will ask you for your username. Be sure that you have identified the correct username so they can help you with the correct account.